Privacy Policy

Information you give us directly: your full name, email address, phone or WhatsApp number, country of residence, travel dates and preferences, number of travellers, and any other details you share when you make an enquiry, request a quotation, or book a trip.

Booking and rental information: for confirmed bookings and vehicle rentals, we may also collect your passport or national ID number, driving licence details, emergency contact information, and payment details, as described in our Terms & Conditions and Self-Drive Rental Agreement.

Information collected automatically: our website does not use cookies or third-party analytics or advertising trackers. The only thing stored on your device is your selected display language, saved locally in your own browser so the site remembers your preference on your next visit — this is never transmitted to us or to any third party.

We use your information to:

• Respond to enquiries and prepare quotations and itineraries
• Process and manage your booking or vehicle rental
• Arrange services with third parties, such as accommodation, park permits, driver-guides, and insurance
• Communicate with you about your trip, including safety or itinerary updates
• Meet legal, immigration, tax, and insurance requirements
• Provide roadside and emergency support during a rental
• Send you our road-report newsletter, only if you have subscribed
• Improve our services and the accuracy of our route and itinerary planning

We share the minimum information necessary with parties involved in delivering your trip, including accommodation providers and lodges, national parks and conservation authorities (for permits), insurance providers, vehicle recovery or repair partners, and government authorities where required by law.

We do not sell your personal information to third parties.

Third parties we share information with have their own privacy practices, and we encourage you to review them where relevant.

We keep personal information only for as long as reasonably necessary to provide our services and to meet legal, tax, accounting, and insurance obligations, after which it is deleted or anonymised.

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

As many of our guests travel from outside Uganda, your information may be processed in Uganda and shared with service providers in other countries as part of arranging your trip. We take reasonable steps to protect your information wherever it is processed.

As described in our Terms & Conditions, we may take photographs or videos during trips for operational and marketing purposes. Where identifiable images are intended for promotional use, we will seek appropriate permission, and you may ask us not to use your image for future promotion.

Depending on applicable law, including Uganda's Data Protection and Privacy Act, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, ask us to delete your information (subject to our legal and contractual obligations), and object to or restrict certain uses of your information.

To exercise any of these rights, contact us using the details below.

We do not knowingly collect personal information directly from children. Where children travel with a parent or guardian, their information is provided and managed by the accompanying adult, as described in our Terms & Conditions.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The version applicable to your booking will generally be the version published at the time your booking is confirmed.